Terms of service

Welcome to Neha Jewels. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. About Our Store

Neha Jewels is an online jewellery store offering Indian and contemporary jewellery products.

We reserve the right to update, modify or discontinue products, services or website content at any time without prior notice.

2. Products & Product Information

We make every effort to ensure that product descriptions, photographs, colours and pricing are accurate. However, slight variations in colour, finish or appearance may occur due to photography, lighting, screen settings and the nature of individual pieces.

Some jewellery may be handmade or have individual variations. These minor differences do not necessarily constitute a defect.

3. Pricing & Payments

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Payment must be successfully received before an order can be processed.

Neha Jewels reserves the right to correct pricing errors or inaccuracies. If an incorrect price has been displayed, we may contact you before processing your order.

4. Orders

Once an order has been placed, you will receive an order confirmation.

Please ensure that your name, delivery address, email address and contact number are correct before completing your purchase.

We reserve the right to cancel or refuse an order where necessary, including where a product is unavailable, a pricing error has occurred, or we reasonably suspect fraudulent activity.

5. Delivery

Neha Jewels currently offers local delivery within the Blacktown area, subject to the delivery options available at checkout.

Delivery timeframes may vary depending on order volume, location and other circumstances outside our control.

Once an order has been dispatched or delivered to the address provided by the customer, Neha Jewels is not responsible for delays or issues caused by incorrect or incomplete delivery information supplied by the customer.

6. Returns & Refunds

Our Refund & Returns Policy applies to all purchases made through our website.

Due to the nature of our products, change-of-mind returns may not be accepted. However, nothing in these Terms limits or excludes your rights under the Australian Consumer Law.

If an item is faulty, damaged, incorrect or does not meet the consumer guarantees applicable under Australian law, please contact us so we can assess and resolve the issue.

7. Jewellery Care

Customers are responsible for following the recommended care instructions provided with their jewellery.

Exposure to water, perfume, lotions, chemicals, sweat and other substances may affect the appearance or condition of jewellery. Damage caused by improper care, accidental damage or normal wear and tear may not be considered a product fault.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt to interfere with or damage the website

  • Copy, reproduce or misuse our website content without permission

  • Use our content, images, branding or product photographs for commercial purposes without written permission

9. Intellectual Property

All content on the Neha Jewels website, including our logo, branding, photographs, product descriptions, graphics and written content, belongs to Neha Jewels or is used with permission.

You may not reproduce, distribute or use this content without our prior written consent.

10. Third-Party Services

Our website may use third-party services such as payment providers, delivery services, Shopify and other platforms.

We are not responsible for interruptions, errors or issues caused by third-party services that are outside our reasonable control.

11. Limitation of Liability

To the extent permitted by law, Neha Jewels is not responsible for losses or damages resulting from circumstances outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with the updated date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms of Service, your order or our policies, please contact Neha Jewels through the contact details provided on our website.

Neha Jewels
Blacktown, NSW, Australia