Frequently Asked Questions

🛍️ How do I place an order?

Simply browse our collections, select your preferred jewellery pieces, add them to your cart and proceed to checkout. Once your payment is confirmed, you will receive an order confirmation.

📦 Do you offer local delivery?

Yes! We currently offer local delivery within the Blacktown area. Delivery fees and available options will be displayed at checkout.

🚚 How long will my order take?

Please allow 2–5 business days for your order to be processed and prepared. Delivery timeframes may vary depending on your location and order volume.

💕 Do you offer pre-orders?

Yes! Selected jewellery pieces may be available for pre-order. The expected timeframe will be stated on the product listing or communicated after your order is placed.

💳 What payment methods do you accept?

Available payment methods will be displayed at checkout. Payment must be successfully completed before your order can be processed.

If you would like to pay by cash, please place your order and contact us to arrange payment.

For any questions regarding payment or to organise your order, please message us via our social media pages or call us on 0475 008 993.

🔄 Can I return or exchange my jewellery?

Due to the nature of our jewellery, we generally do not accept change-of-mind returns or exchanges. However, if your item is faulty, damaged or incorrect, please contact us within 48 hours of receiving your order.

Your rights under the Australian Consumer Law are not affected by our returns policy.

💎 Will my jewellery look exactly like the photos?

We do our best to accurately photograph and describe every item. However, slight variations in colour and appearance may occur due to lighting, photography and individual screen settings.

✨ How should I care for my jewellery?

To keep your jewellery looking its best, avoid contact with water, perfume, lotions, chemicals and excessive moisture. Store your jewellery in a dry place, preferably in its original packaging or a jewellery box.

📍 Can I pick up my order?

If local pickup is available, the pickup details and options will be displayed at checkout or provided after your order is placed.

🎁 Do you offer gift packaging?

Gift packaging options, where available, will be shown on the product page or at checkout.

❌ Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or prepared, cancellation may not be possible.

📩 What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of receiving your order with your order number and clear photos of the item and packaging. We will assess the issue and work with you to provide an appropriate resolution.

🕐 What if I need my jewellery urgently?

If you require your order by a specific date, please contact us before placing your order so we can confirm whether your requested timeframe can be accommodated.

💌 How can I contact Neha Jewels?

For questions about products, orders or delivery, please contact us through the contact details provided on our website or via our social media pages. We are happy to help!