Refund policy

At Neha Jewels, we want you to be completely happy with your purchase. Please read our policy below before placing your order.

Change of Mind

Due to the nature of our products, Neha Jewels does not accept returns or provide refunds for change of mind, incorrect selection, or change of preference.

Please carefully check your selected items, colours, sizes and quantities before completing your purchase.

Damaged or Faulty Items

We take great care when packing your jewellery. If your item arrives damaged, faulty or incorrect, please contact us within 48 hours of receiving your order.

Please email or message us with:

• Your order number

• Clear photos or videos showing the issue

• Photos of the packaging, if the item was damaged during delivery

We will assess the issue and, where applicable, offer a replacement, repair or refund in accordance with Australian Consumer Law.

Incorrect Item

If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery. We will arrange an appropriate resolution.

Returns

If a return is approved, we will provide instructions on how to return your item. Do not send items back without contacting us first.

Returned items must be:

• Unworn and unused

• In their original condition and packaging

• Free from damage, marks or signs of wear

Refunds

Approved refunds will be processed to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

Original delivery fees are generally non-refundable, except where required under Australian Consumer Law.

Important Information

Jewellery may have minor variations in colour, finish or appearance due to lighting, photography and the handmade nature of some pieces. These variations are not considered faults.

Neha Jewels reserves the right to assess each return or refund request individually.

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.